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FAQ

 

What are your postage and packaging charges?

Australia Ground Postage and Packaging

Order Weight Postage Charge
0 - 500 grams $8.50
501g - 1kg

$15.00

1.01kg - 1.5kg

$18.00

1.51kg - 2kg $21.00
2.01kg - 2.5kg $25.00
2.51kg - 3kg $29.00
3.01kg - 3.5kg $33.00
3.51kg - 4kg

$36.00

4.01kg - 5kg

$40.00

5.01kg - 6kg

$42.00

*IF YOU WOULD LIKE EXPRESS POSTAGE PLEASE EMAIL US AT orders@brollydollys.com.au

*OUTSIDE OF AUSTRALIA? NO PROBLEMS! SEE OUR OVERSEAS BUYER ORDER INFORMATION BELOW.


How long will it take to receive my order?

Most orders are received within 3 to 7 business days.

Is your site secure?

Yes! Our site is hosted on secure servers and our checkout process is encrypted to protect your information. All payments through this website are processed using Eway. Eway processes and manages transactions over the internet using secure protocols.

What if I can't find what I'm looking for?

Please let us know so we can help you.

What is your return policy?

Please see our return policy for full details

OVERSEAS BUYERS ORDER INFORMATION

PLEASE SELECT YOUR ITEM NUMBER AND SEND TO orders@brollydollys.com.au

We will then email you an invoice through paypal, displaying your selected item/s and shipping total. You can then pay by credit card or paypal.

Orders for overseas countries take between 6 to 10 working days to process. Please check postage rates below for your country zone.

ZONE A: NEW ZEALAND

- 251GRMS TO 500GRMS = AUS$12 

- 501GRMS TO 750GRMS = AUS$16 

- 751GRMS TO 1KG = AUS$20

ZONE B: ASIA/PACIFIC

- 251GRMS TO 500GRMS = AUS$15

- 501GRMS TO 750GRMS = AUS$20

- 751GRMS TO 1KG = AUS$24

ZONE C: USA/CAN/UAE

- 251GRMS TO 500GRMS = AUS$18

- 501GRMS TO 750GRMS = AUS$24

- 751GRMS TO 1KG = AUS$30

ZONE D: REST/WORLD 

- 251GRMS TO 500GRMS = AUS$20

- 501GRMS TO 750GRMS = AUS$28

- 751GRMS TO 1KG = AUS$36

 

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