Returns & Exchanges
HOW DO I RETURN AN ITEM?
To return an item, please call 0406 993 209 or email customer service on the link below with your order number and indicate the reason for the return. Depending upon the situation we may ask you to return the item to the address which appears at the top of the packaging slip. Goods must be returned within 3 weeks of order date in un-used condition. Return postage costs will be at the customer's expense. We will credit your original method of payment, excluding delivery, or we can also hold a credit against your name for future purchases if chosen.
Refunds are processed within 48 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated.
email customer service
EXCHANGE A PRODUCT(S)
We ask that you choose carefully before ordering your product(s) as BrollyDollys does not accept exchanges.
WHAT DO I NEED TO KNOW ABOUT REFUND CHEQUES?
All refunds can be held in credit for future purchases if requested. On occasion we may owe you an amount which is $5 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling 0423 600 530 or emailing customer service on the following link email customer service
We make every effort to maintain our inventory and mark items “out-of-stock" on our
website. On occasion, however, we may have fewer items in stock than what you order. Should this
happen, we will post you what we have and adjust the amount of your purchase accordingly. We will
back-order the remaining product. Regardless of the value of your back-order, we will make every
effort to notify you by either phone or email with regard to the status of your order.
On occasion we may owe you an amount which is $5 or less in total. Our policy is to hold this
amount and to deduct it from your next order. You may request a refund cheque for the amount
owing at any time by calling emailing customer service on the following link email customer service
Australia Ground Shipping
If you are outside of Australia or if you would like expedited shipping, please contact us for a shipping quote (see CONTACT US page).
All orders are delivered by Australia Post to a home or business address. If no one is available to sign for the parcel, a "Pick up from Post Office" card is left. Note, only one (1) physical attempt will be made to deliver, with a second and third card being sent after 10 and 20 working days respectively. If this fails the parcel will be returned to us. If the parcel is under 2kg, then the parcel will be returned free of charge. If the parcel is over 2kg, the same postage will be charged as when the parcel was originally sent. Please allow up to 14 working days for delivery. No CODs will be accepted.
Please contact us by email, if you require express postage, in which higher postage rates apply.
Damaged Goods Policy
In the unlikely event that your order is incorrect, missing parts, damaged or defective, please report the damage within 48 hours to customer service by calling 0423 600 530 or email. We will happily send you the correct product or replacement product. We will need photos of the damaged item as well as photos of the box/bag the damaged item was posted in. 4x6 photos can also be mailed to our Head Office if you are unable to email them. We must have the images in order to file the necessary damage claims. After the clwill arrange to have damaged items returned to the warehouse and replaced.